Refund and Return Policy

RETURNS POLICY

 

Returned items must comply with our returns policy:

  1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  2. Items must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  3. If an item has a our security tag or brand tag attached, it must be returned with the tag in its original position.
  4. Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

 

RETURNS PROCESS

 

Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives within 14 days.

Please note: We can only offer a free returns pick up from the same country your order was delivered to.

What happens next?

Prepare your package with the returns documents enclosed in your order. Here’s how:

  1. Attach the Return Label, and a signed Return Note if you received one, to the outside of your Farfetch box.
  2. Place any unwanted items with all original packaging inside the Farfetch box and leave it open for the courier to check the contents.
  3. Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.

Cancelling an order

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s).

Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance